Frequently asked questions

Here are the most common questions about shipping, returns, sizes and payments. If you cannot find what you need, write to us at moda@oliviaribeiro.com, on WhatsApp or from our contact page.

How long does my order take to arrive?

We prepare your order with care and you will receive it in 4 to 8 business days at the address you provide at checkout. Shipping to mainland Spain is free.

Can I return an item if it is not right for me?

Yes. You have 30 days from delivery to return it if it does not meet your expectations, in addition to the 14-day withdrawal right under European law. It must be unused, with its label and in its original packaging. Write to us at moda@oliviaribeiro.com and we will help you with the process.

How do I choose my size?

On clothing, use the size guide on the product page to compare your measurements. If you are between two sizes, we recommend the larger one. Accessories are usually one size. If you have any questions, write to us and we will advise you.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, Shop Pay, Klarna (with instalments) and UnionPay. All payments are 100% secure.

How can I track my order?

When your order ships, you receive an email with the tracking link. You can also check it at any time from Order tracking.

Do you ship outside mainland Spain?

Yes. Free shipping applies only to mainland Spain. For other destinations, shipping is calculated at checkout according to the delivery country, before you confirm the purchase. The delivery time is the same: 4 to 8 business days.

Is it safe to shop at Olivia Ribeiro?

Yes. All payments are processed through secure, encrypted gateways, and we never store your card details.

How can I contact customer service?

Write to us at moda@oliviaribeiro.com (we reply within 24 to 48 business hours), on WhatsApp 681 377 270 or from our contact page.