Shipping policy

Olivia Ribeiro — Last updated: September 2026

At Olivia Ribeiro we want you to receive your order safely, quickly and with all the information clear from the moment you buy.

Below you will find all the information related to our shipments.

1. Shipping zones

We currently ship to Spain and various countries in Europe.

During checkout you can enter your address and check whether we deliver to your location.

Shipping costs, when they apply, are shown clearly before payment, so you know the total amount of your order before confirming the purchase.

2. Shipping to Spain

Orders sent to mainland Spain have free shipping.

For the Balearic Islands, the Canary Islands, Ceuta and Melilla, the available conditions and costs are shown during checkout according to the selected destination.

This way, you can always know the total cost of the order before paying.

3. Shipping to Europe

We ship to various European destinations, including France.

Shipping to France and other European countries is not free: the cost depends on the country and is shown during checkout before payment.

In certain destinations outside the European Union, taxes, customs duties or import fees set by local authorities may apply. When they do, these charges may be independent of the amount paid to Olivia Ribeiro.

4. Delivery time

The estimated delivery time is 4 to 8 business days from the date of the order.

This period includes both preparation and transport to the delivery address.

We work to get your order to you as soon as possible.

The stated times are estimates and, exceptionally, may vary due to:

• Periods of high demand.
• Promotional campaigns.
• Black Friday.
• Christmas.
• Carrier incidents.
• Weather conditions.
• Public holidays.
• Other circumstances beyond Olivia Ribeiro's control.

If a relevant incident occurs, our team will be available to help you.

5. Tracking your order

Once your order has been shipped, you will receive an email with the available information to track it.

You will be able to check the status of your shipment during the delivery process.

In some cases, tracking information may take a few hours to update after the carrier receives the parcel.

6. Is your order delayed?

If your order has exceeded the estimated delivery time or you have any question about its status, you can contact our Customer Service team.

Write to us via:

Email: moda@oliviaribeiro.com
WhatsApp: +34 681 377 270

Please include your full name and order number so we can locate it and check what happened.

Our team will do everything possible to help you and find a solution.

7. Orders lost or damaged during transport

If your order appears as lost, arrives damaged or there is any incident during transport, please contact us.

We will investigate what happened and, when applicable, offer you an appropriate solution according to the circumstances of the order and the rights that legally apply to you.

The solution may include, depending on the case:

• Reshipment of the product.
• Replacement.
• Refund.

If the parcel arrives visibly damaged, we recommend taking photos of the packaging and the product to help us manage the incident.

8. Delivery address

It is the customer's responsibility to check that the details provided during purchase are correct.

Before completing the order, we recommend reviewing in particular:

• First and last name.
• Street and number.
• Floor or door, when applicable.
• Postal code.
• City.
• Country.
• Phone number.

If you notice an error after placing your order, contact us as soon as possible by email or WhatsApp.

We will try to update the information before the order is shipped, although we cannot guarantee changes once it has been handed to the carrier.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional costs for a new shipment may apply when applicable.

9. Delivery attempts

Depending on the carrier used, one or more delivery attempts may be made.

The customer should review the communications received from the carrier and make it possible to receive or collect the parcel when necessary.

If you have any problem with delivery, you can contact our team so we can try to help you.

10. Refused or uncollected orders

If an order is returned due to:

• Unjustified refusal of the parcel.
• Failure to collect it.
• Repeated impossibility of delivery.
• An incorrect or incomplete address.

Our team will review each case individually.

When applicable, additional costs caused by the return or a new shipment may apply.

11. Exchanges and returns

At Olivia Ribeiro we want you to shop with peace of mind.

You have 30 days from receipt of your order to request an exchange or return, provided the conditions set out in our Exchange, Return and Refund Policy are met.

You can read all the details here:

https://oliviaribeiro.com/en/policies/refund-policy

12. Customer Service

If you have any question related to your order, shipment, exchange or return, we will be happy to help you.

Olivia Ribeiro
Web: www.oliviaribeiro.com
Email: moda@oliviaribeiro.com
WhatsApp: +34 681 377 270

When you contact us, always include your full name and order number so we can help you as soon as possible.

You can also write to us directly on WhatsApp for questions related to your order, shipment, exchanges or returns.